Refund & Cancellation Policy

1. About this policy

Brighterr is operated by Gajanan Shewale (sole proprietor), trading as “Brighterr”, based in Mumbai, India (“Brighterr”, “we”, “us”, or “our”).

• Operator: Gajanan Shewale (sole proprietor), trading as Brighterr
• Registered/business address: [to be confirmed]
• Contact for refunds: [email to be confirmed] [phone to be confirmed]

This policy applies to payments you make to us for:

• Consulting and advisory engagements, including the Revenue Engine build and other services, whether paid as an advance, milestone, or retainer.
• Digital products and online courses, sold and delivered through gajananshewale.com.

All payments are processed securely through our secure payment provider. Refunds, where due, are returned to your original payment method via our secure payment provider.

We have written this policy to be fair and clear in both directions. If anything here is unclear before you pay, please ask us first, [email to be confirmed].

2. Consulting and advisory engagements

Consulting work is bespoke. We block time, do preparation, and begin work specifically for you, so refunds depend on how much work has already been performed. The exact commercial terms, fees, payment schedule, scope, and start date, are set out in a separate written engagement agreement or proposal that you accept before work begins. Where that agreement and this policy differ, the signed engagement agreement governs.

2.1 Before work begins (cancellation window)

If you have paid an advance or deposit and wish to cancel before we have started work, you may request a refund within [cancellation window to be confirmed]. In that case we will refund the amount paid, less:

• any non-recoverable third-party costs already incurred on your behalf, and
• payment-gateway charges where applicable.

2.2 After work has begun

Once an engagement has started, fees for work already performed are non-refundable. This includes time spent on discovery, the revenue audit, research, strategy, documentation, builds, meetings, and any deliverables prepared or shared with you.

If you cancel an in-progress engagement:

• Any advance for future, not-yet-delivered phases or months is refundable on a pro-rata basis, less work already performed and any third-party costs committed.
• We will share a short written summary of work completed up to the cancellation date so the calculation is transparent.

2.3 Retainers and monthly engagements

For monthly or retainer-based work, either side may end the engagement with [notice period to be confirmed]. The current month/period in progress is not refundable once work for that period has started; you will not be charged for periods after the notice period ends.

2.4 If we cancel

If we are unable to deliver an engagement we have accepted, we will tell you promptly and refund any advance you have paid for work not yet performed.

3. Digital products and online courses

Online courses and other digital products (sold through gajananshewale.com) are digital goods delivered instantly or via immediate access. Because access cannot be “returned” once granted, the following applies:

3.1 Our refund stance

• Before you access the content: if you have purchased a course or digital product but have not yet accessed, downloaded, or started it, you may request a full refund within [refund window to be confirmed].
• After you access the content: once you have logged in, accessed, downloaded, or begun consuming the material, the purchase is non-refundable, because the digital content has been delivered to you in full.

We have set it up this way to stay fair and transparent: you get a clear window to change your mind before you open the material, and we protect work that, once accessed, cannot be returned.

3.2 Exceptions, when we will refund after access

We will still consider a refund, even after access, if:

• You were charged more than once for the same product (duplicate payment), or
• You were charged but never received access due to a technical fault on our side, or
• The product was materially not as described on the product page.

In these cases, contact us within [reporting window to be confirmed] and we will investigate and make it right.

3.3 Subscriptions or recurring course access (if applicable)

[Recurring/subscription terms to be confirmed, keep or remove this section depending on whether any product is sold on a subscription basis.]

4. How to request a refund

To request a refund or cancellation, email us at [email to be confirmed] with:

• Your name and the email used at purchase,
• The order/payment reference (from your payment receipt),
• What you bought (the engagement, product, or course), and
• A short note on why you’re requesting the refund.

For consulting engagements, please also refer to any cancellation terms in your signed engagement agreement.

5. How and when refunds are processed

• We aim to acknowledge every refund request within [acknowledgement time to be confirmed].
• Once a refund is approved, we process it to your original payment method via our secure payment provider within [processing time to be confirmed].
• After we process it, the time for the amount to appear in your account depends on your bank or card provider and is outside our control (typically a few additional business days).
• Refunds are made in Indian Rupees (₹) to the original payment method only. We do not refund to a different account or by a different method.

If a refund is declined, we will explain why in writing.

6. Chargebacks and disputes

If you believe a charge is wrong, please contact us first at [email to be confirmed], we will almost always resolve it faster than a formal dispute. Raising a chargeback with your bank or card provider before contacting us may delay resolution while the dispute is investigated through our payment provider.

7. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. The policy in effect at the time of your purchase is the one that applies to that purchase.

8. Contact us

For any cancellation or refund question:

• Operator: Gajanan Shewale (sole proprietor), trading as Brighterr
• Email: [to be confirmed]
• Phone: [to be confirmed]
• Address: [to be confirmed]